UX design strategies and technologies for enterprise applications

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Source Pixabay
Digital transformation is the change in business management with the support of digital technologies. One of the consequences of this change is the removing of paper-based processes, another is the re-design of the value chain. Approaching the digital transformation means embracing a journey that is made by several steps, for example:
  • Understanding and documenting the requirements;
  • Processes mapping;
  • Defining the To-Be status;
  • Evaluating solutions and trends available in the market;
  • Making the architectural choices, e.g., on premises, XaaS, or hybrid;
  • Planning and executing the changes. 
Main risks and issues are, for example:
  • Support from sponsors and key stakeholders;
  • Performance of the new system;
  • Change management, therefore, the user's adoption. 
To manage and reduce the risk linked to the last point, an important step in the digital journey is the design of the user experience through a user-centric approach. Design thinking is the process that helps at this stage. Another important aspect that tool vendors consider is the access to enterprise data and processes in mobility.

Hence, the user experience must be designed for several devices like laptop, tablet, and smartphone. 

With this requirement in mind, enterprise application vendors have made quite some effort to deliver the best solution. There are mainly two approaches available: 
  • The user interface is made by dedicated apps (i.e., Windows 10, Android, iOS)
  • The web browser is the only entry point regardless of the device.
The last approach requires responsive web design methodologies to deliver the seamless experience across devices.

Let's take two examples.

SCIFORMA is a company that produces an enterprise project portfolio management tool, the company provides a SaaS solution where all you need is a web browser to interact with the application.



SAP is the company leader for ERP applications, with its new SAP S/4 HANA provides a new user interface called Fiori with dedicated apps for the mobile devices.


Conclusion

In digital transformation, an important aspect to enhance the user's adoption is the UX design. Users need to be able to access data and interact with the applications from multiple devices, therefore, vendors have made strategic choices to provides such broad experience. Dedicated apps or seamless web experiences are the two main paths.   

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